Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS
How to proceed with the Add to Cart process?
Once you're done adding items to your Shopping Cart, simply click the "Checkout" button on the Shopping Cart page and we'll guide you through the checkout process.
What is the shipping address?
The shipping address is your shipping address. If you have an international address, it helps a lot to rewrite your address before placing the order.
Can you ship your products anywhere?
Yes! However, we are not responsible for any additional charges you may incur due to international duties.
How can I track my orders and payments?
Once you are logged into your account, the status of your payment history can be found under Order History. For orders made via registered cargo, you will be given a tracking number (product tracking number) after receiving the receipt from the cargo company.
How safe is my personal information?
Our site uses a Secure Socket Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please see our Privacy Policy.
Does your site install cookies?
Yes, we temporarily download small packets of information to your computer. Cookies are used by us to facilitate and enhance your ordering experience. You must always have cookies enabled to use our online store.