Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

How to proceed in the Add to Cart process?

When you're done adding items to your Shopping Cart, simply click the "Get Checkout" button on the Shopping Cart page; We will guide you through the payment process.

What is the shipping address?

Shipping address is your shipping address. If you have an international address, it would be very helpful to rewrite your address before ordering.

Can you send your products anywhere?

Yeah! However, we are not responsible for any additional fees you may incur due to international duties.

How can I track my orders and payments?

After logging into your account, the status of your payment history can be found under Order History. For orders made with registered cargo, a tracking number (product tracking number) will be given to you after the receipt from the cargo company.

How secure is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the payment process. For more information on how we secure and use your information, please see our Privacy Policy. 

Does your site install cookies?

Yes, we temporarily install small information packets on your computer. Cookies are used by us to facilitate and improve your ordering experience. You must always have cookies enabled to use our online store.