Return policy

We have a 14 day return policy, which means you have 14 days to request a return after receiving your item.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in the original packaging. You will also need a receipt or proof of purchase. To initiate a return, contact support@hawkknife.com

You can contact us at . Please note that returns must be sent to the following address:

[HAWK KNIFE BIÇAK SAN. AND TRADE LTD. ŞTİ

KALE NEIGHBORHOOD, İSTİKLAL STREET. NO:98/A PAMUKKALE / DENİZLİ] 

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to ship your package. Products returned to us without a return request will not be accepted. For any returns questions, please contact us anytime at support@hawkknife.com You can contact us at . 



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Damages and problems
Please inspect your order upon receipt and if the item is defective, damaged or you have received the wrong item, contact us immediately so we can assess and correct the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable items (like food, flowers, or plants), specialty items (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. If you have questions or concerns about your custom item, please get in touch.

Unfortunately, we cannot accept returns on sale items or gift cards.

Be informed about the steel materials of the products we produce, as you know there is no such thing as stainless in knife steels, there is low or high resistance to rust. Do not forget that every type of steel can rust under suitable conditions. Examine the usage and maintenance conditions of the product you purchased. Rust, that is, corrosion in the product, is not covered by our warranty in any way and your return request will not be approved...

Changes
The quickest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

European Union 14-day withdrawal period
Notwithstanding the foregoing, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving justification. As stated above, your item must be in the condition you received it, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.

Returns
Once we receive and review your return, we will notify you if the refund is approved. If approved, a refund will be automatically made to your original payment method within 10 business days, minus the product price and round trip shipping costs. Shipping costs will be billed separately to the buyer... Please note that it may also take some time for your bank or credit card company to process and send the refund.
If it has been more than 15 business days since we approved your return, please contact us at support@hawkknife.com.